The Products are delivered by DHL or COLISSIMO companies depending on your choice during your purchase. The delivery address, the email and the phone number is the one indicated by the buyer, in the event of an error in filling the information sheet, el/if. is not responsible.
el/if. delivers all over the world using DHL company and in Europe using DHL and COLISSIMO companies. Please note that COLISSIMO is less expensive because it's a standard postal service. I need to secure your parcel to track the shipping process. Unfortunately the COLISSIMO company tracks the parcel only in the European Union countries (+UK, Norway, Iceland, Switzerland). For this reason I deliver only in those countries with COLISSIMO and not all around the world.
Shipping costs are not included in the item price, you pay them at the end of the order process in the e-shop with the total price. Shipping costs depend on your location and on the weight of the package.
From the validation of the order by the Customer, el/if. takes up to 72 working hours to send the items which are in stock to the carrier (DHL or COLISSIMO). When your order is hendled by the carrier you should normally be delivered within a maximum of 20 working days depending on your area of residence and the company you have chosen.
The Customer will be informed of the shipment of her/his package and of the practical arrangements for tracking the package.
If the Customer is absent when the package is delivered, it is the Customer's duty to turn to DHL platform customer service to see if a second delivery can be planned. If the customer selects the COLISSIMO services, in case of absence, you have to go as soon as possible to your post office (within 10 days) to pick up the parcel, thanks to the slip puts in your letter box. In the event of a return of the item, the Customer will not be reimbursed for the first and second delivery costs.
For any delay, delivery problem, damage or loss of the package and items, the Customer should contact the transporter with her/his tracking number. We invite all our Customers to protect themselves by taking out the DHL transport guarantee (Formula "DHL Express with insurance" during your purchase).
Upon receipt of the Products, the Customer is invited to check the condition of the packaging and the integrity of the Products. If the parcel is damaged following transport (already opened, missing Products), we ask you to refuse the package. and to make any reservations / complaints on the carrier's delivery note.
el/if. in no way guarantees damage caused to the package and the Product during transport and cannot reimburse the Product in the event of a dispute with the carrier.
In the event of delivery abroad, the Customer undertakes to pay customs duties and other taxes related to the importation of the Products into the country of the place of delivery. If the customer refuses or abandons the package without paying the customs fees we will not refund the order.