RETURN AND REFUND
el/if. is a small, very young company which has limited capacity to take back items. So please note that most of the pieces are made from very delicate materials like tights and vintage items. You should know that there may be some imperfections (color defects related to the origin of the garment, textiles weakened by time, pantyhose-based materials can be frayed and very fragile ...). The sizes indicated are standard sizes and will never be made-to-measure.
The small imperfections of an upcycled vintage piece are also part of the identity of this piece and of el/if.
If you have any questions regarding any Products, please contact me at firstname.lastname@example.org
Made-to-measure products are neither refundable nor exchangeable.
Products displayed on the Site may be subject to withdrawal.
The Customer has a period of fourteen days from the day the Customer takes physical possession of the product, to exercise her/his right of withdrawal, without having to justify her/his decision.
The Customer must inform within the aforementioned period el/if., by sending her her/his decision of withdrawal by means of an unambiguous declaration by completing the downloadable return form with this LINK. The Customer has to send the form by email at email@example.com
The Customer must return the ordered Products, at her/his exclusive expense, packed in the original packaging, with all the elements that were sent during shipment in a parcel adapted in size, to el/if. 16 rue de Metz - 31000 TOULOUSE - France, without undue delay and at the latest, within fourteen days of sending the withdrawal form. Beyond this period, no reimbursement will be made.
A ribbon-shaped tag surrounds the product and in no way prevents the product from being tried on. It is mentioned on the tag "ATTENTION! DON’T REMOVE ME UNLESS SATISFIED, OTHERWISE NO RETURN WILL BE POSSIBLE IF THIS TAG IS DAMAGED"
Returned products must be
- not damaged
- Not cleaned
- the TAG tape surrounding the product must be in place and not damaged
The customer acknowledges and accepts that the first shipping cost to receive the Products and the final shipping cost to return the products remains her/his responsibility, and that her/his liability may be incurred in the event of damage to the Products. The return of products is made at the expense and risk of the Customer. el/if. recommends returning the Products via DHL.
el/if. will reimburse the item upon receipt of the products.
Only the price of the items will be refund, not the shipping costs and the customs fees.
The reimbursement of returned products, subject to compliance with the above-mentioned conditions, as well as the standard delivery costs of shipping the latter when the entire order is returned, will be made using the same means of payment as the one used by the customer when ordering.
Apart from exercising the right of withdrawal, no exchange or refund is allowed.